Notice #17809
Identified

ManageFlitter system update

A regular update from us:

We have nothing of significance to report for now.

We continue to move forward each day with respect to forging a path for our product.

I understand your frustration, this is frustrating for us too.

Thanks again

Team ManageFlitter

Further to yesterday's update, our paid users now have access to a limited version of ManageFlitter.

After registering on ManageFlitter with a new ManageFlitter password, users with paid subscriptions will be able to navigate to the ManageFlitter dashboard, contact forms and access a cancellation page.

Please note that your ManageFlitter password has no relation to your Twitter password. If you are a paid ManageFlitter customer, please create a ManageFlitter password via app.manageflitter.com

Please note: there will be significant ManageFlitter feature limitations as our app is not connected to Twitter via the Twitter API at this time.

We will continue to release access to ManageFlitter features and data incrementally, as they become available.

Thank you for your patience and understanding whilst we work through the sudden deactivation of our Twitter API access by Twitter.

Opening a dialogue with Twitter remains a priority to us. We remain hopeful that Twitter will open a line of communication with us. Up until now, there have been no responses to our multiple requests to Twitter for further information.

We will respond to every user who has contacted us via support during this time.

Thank you again for your patience.

Unfortunately, we cannot temporarily pause recurring payments. Should you wish to pause your payment, for now, the easiest is to cancel, and resubscribe when our service gets reactivated.

Of course, we understand if you wish to cancel your subscription. However, it does assist us if you maintain your subscription with us until we have definitive clarity on our situation.

We will endeavour to communicate regularly via our status page and via our Twitter account.

For all support requests please email contact@manageflitter.com (include account details including your Twitter handle) or contact support through the ManageFlitter Dashboard once it becomes available.

To contact the ManageFlitter CEO you can email ceo@manageflitter.com. Please understand his inbox is inundated at the moment and whilst he can read all emails, he cannot respond directly to each email.
Thank you again for your understanding and patience during this time.

Update from Team ManageFlitter:

Thank you for your patience and understanding whilst we work through the sudden deactivation of our Twitter API access by Twitter.

ManageFlitter users are not currently able to access the ManageFlitter application as ManageFlitter requires Twitter account verification via the Twitter API.

Our engineers are currently working feverishly on changes to the system that will at least allow our users to log in to ManageFlitter to access their ManageFlitter data.

The first version resulting from these ManageFlitter changes will allow navigation to the ManageFlitter dashboard, contact forms and access to a cancellation page.

We will continue to release access to ManageFlitter features and data incrementally, as they become available.

Please note: there will be significant ManageFlitter feature limitations as our app is not connected to Twitter via the Twitter API at this time.

Opening a dialogue with Twitter remains a priority to us. We remain hopeful that Twitter will open a line of communication with us. Up until there have been no responses to our multiple requests for further information.

We will respond to every user who has contacted us via support during this time. We thank you again for your patience.

Unfortunately, we cannot temporarily pause recurring payments. Should you wish to pause your payment, for now, the easiest is to cancel, and resubscribe when our service gets reactivated.

Of course, we understand if you wish to cancel your subscription. However, it does assist us if you maintain your subscription with us until we have definitive clarity on our situation.

We will endeavour to communicate regularly via our status page and via our Twitter account.

Important notice:

* Your ManageFlitter and account data is secure.
* Your billing information and payment data is secure with our payment providers.

For all support requests please email contact@manageflitter.com (include account details including your Twitter handle) or contact support through the ManageFlitter Dashboard once it becomes available.

To contact the ManageFlitter CEO you can email ceo@manageflitter.com. Please understand his inbox is inundated at the moment and whilst he can read all emails, he cannot respond directly to each email.

Thank you again for your understanding and patience during this time.

*User Update*

The link to action ManageFlitter subscription cancellations is now live.

Please visit this link to action subscription cancellations:
https://app.manageflitter.com/cancel

All of our customer information remains secure. All credit card information remains secure with the payment providers.

We thank you for your patience and for choosing ManageFlitter.

Unfortunately, ManageFlitter remains unavailable.

On Friday evening Sydney Australia time, we attempted to bring the ManageFlitter application back up using a separate Twitter API key. We removed all follow functionality from ManageFlitter. This was in the hope that Twitter’s apparent concern with ManageFlitter’s follow/unfollow capability would be resolved if our application had no follow functionality. Unfortunately, with no communication at all from Twitter, it is exceptionally difficult to know what the best pathway forward is for the product.

On Saturday morning Sydney time, Twitter again revoked access to the Twitter API linked to this new API key - rendering ManageFlitter unavailable. No detailed information was provided to us over and above a generic deactivation email from Twitter support.

On Saturday morning Twitter also deactivated all API keys relating to our test and staging and environments. In addition, Twitter deactivated the API key relating to our new product ManageSocial - a product we have been working on for 2 years that provides Social Media analytics, publishing, and curation tools. ManageSocial was approved by Twitter in September 2018 for Twitter API access.

We again have reached out to Twitter to try to determine a way forward. We obviously have full control of these products and can change any features as required by Twitter.

The original deactivation related email on Thursday morning Sydney time below:

----------------------

“Hello,

This is a policy violation notice from Twitter API Policy. An application registered to your Twitter account - ManageFlitter, app ID xxx - has been found in violation of the Developer Agreement and Policy <https://developer.twitter.com/en/developer-terms/agreement-and-policy.html>, Automation Rules <https://help.twitter.com/en/rules-and-policies/twitter-automation>, and the Twitter Rules <https://help.twitter.com/en/rules-and-policies/twitter-rules>. Specifically, your app facilitates bulk and aggressive follow behavior, such as “follow churn.”

Due to the severity of this violation, as well as prior spam violations by your app, this app is permanently suspended and will not be restored. While you are eligible to apply for a developer account and register a new, compliant app, any apps that substantially duplicate the functionality of app ID xxxx will also be suspended.
Regards,
Twitter API Policy

Help <http://support.twitter.com>

Twitter, Inc. 1355 Market Street, Suite 900 San Francisco, CA 94103

ref:_00DA0K0A8._5004A1b8r6e:ref

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Twitter provided us with no prior warning of deactivation nor were any concerns relating to our product ever communicated to us from Twitter.

Our requests to Twitter for information on a way forward for our application(s) remain unanswered for now - we have not received any communications from Twitter.

We will continue to reach out to Twitter. We are committed to finding a solution for our valued customers (Twitter users) that will result in reactivation of our Twitter API access.

Our commitment has always been and remains to provide a product that is 100% compliant with Twitter.

Important information for our users:

As this stage to process a cancellation please email contact@manageflitter.com including relevant Twitter screen names in the emails. We will be working on a simple way for customers to cancel their own account and we will make this available when it tested and ready over the next few days.

We are aware that customers will not want to continue to pay for a service they can't access, and we will treat any cancellation requests as a priority.

All of your customer information remains secure. All of your credit card information remains secure with our payment providers.

To contact ManageFlitter technical support please send an email with your Twitter handle to contact@manageflitter.com.

To contact the ManageFlitter CEO email ceo@manageflitter.com (please understand his email box is very overwhelmed at the moment).

Should you like to provide support to ManageFlitter please feel free to Tweet out relevant Twitter team members & accounts:

@jack
@yoyoel
@robjohnson
@TwitterDev
@TwitterComms

Please be respectful and constructive in your Tweets to team Twitter. What would be useful would be explaining to Team Twitter exactly how ManageFlitter improves your Twitter experience.

In the first instance, what we are seeking is to open dialogue with Twitter to discuss a way forward.

Feel free to use the following hashtag in your tweets:
#ReviewPlease

Thank you for your support and patience.

Regards
Team ManageFlitter
#ReviewPlease

Thank you for your patience.

We will be providing an update at around 2pm Sydney time today.

Team ManageFlitter

ManageFlitter is experiencing a system outage.

We are investigating this matter and will keep you updated.

We apologise for the inconvenience.

* A Summary of What Has Happened*

On Thursday morning 31 January, at approximately 6am Sydney Australia time, we discovered that Twitter had suspended ManageFlitter’s API access. This resulted in ManageFlitter being unavailable for use by our users. At the same time, Twitter Support emailed us, to communicate that ManageFlitter “has been found in violation of the Developer Agreement and Policy” … “... specifically, your app facilitates bulk and aggressive follow behaviour, such as “follow churn.””

This came as a complete surprise to the ManageFlitter team. We received no prior warning that Twitter had any issue with our product in general or any specific ManageFlitter features. In fact, in September 2018 Twitter approved ManageFlitter with no changes requested, (this process was required as part of Twitter’s new requirement to re approve all Twitter applications).

Since September 2018 there have been no changes to Twitter API policies or changes to our features. Nor has there been any communications from Twitter since September 2018.

ManageFlitter was created in 2010 and compliance with Twitter’s policies has always been treated as very important, both with respect to the development of our application as well as with respect to our customers. We constantly remind our users to make themselves familiar with Twitter’s policies.

We support Twitter’s goal of maintaining a healthy spam free platform, as this is in the long term interests of all Twitter users. However, the lack of warning and communication from team Twitter has made it difficult for us to understand exactly how we should interpret their policies as they apply to our features. Historically we have always complied with any requests Twitter has made to alter any features of our system.

Regardless, we have made some system changes in the attempt to address some of Twitter’s concerns.

The dialogue with Twitter is ongoing, however, we have forged a solution to provide our users immediate access to ManageFlitter.

*System Update*

We are happy to report that the ManageFlitter platform is now active.

*System Changes that have been made*

We have placed restrictions on our Follow Feature functionality: for now, users are able to perform account searches in Power Mode however users will not be able to perform any follow actions manually within ManageFlitter or via our Remote Account Managers.

Follow functionality on Remote Account Management has been removed.

Further system changes may still be forthcoming.

Please note:

Until users re authenticate (log in as normal) their Twitter account with ManageFlitter, scheduled PowerPosts will not be sent and RAM rules will not be active.
Re authentication (normal login) is also required for Business Accounts to ensure the accuracy of statistics via email reports.

Please send us an email via the ManageFlitter Dashboard if you have any further questions. You can also reach out directly to our CEO at ceo@manageflitter.com

To date, ManageFlitter has helped over 4 million Twitter users optimise their Twitter experience. We remain committed to providing a useful set of search, filter, sort and other tools to Twitter users. We also remain committed to working with Twitter according to their policy requirements.

We appreciate the support and patience from our users that we have received during the last couple of days.

As a result of our need to make emergency changes to the system, there may be some quirks. We ask for your patience and please report any bugs or unusual behaviour.

Thank you for choosing ManageFlitter.

Previous Incidents
No further notices from the past 7 days.