Notice #10873
Investigating

PowerPost Image Attachment - Failing After First Tweet

We have identified a bug relating to PowerPost & image attachment in the scheduled tweet.

Image attachment works for an initial tweet scheduled but image attachment fails when trying to schedule subsequent tweets.

A temporary workaround is to refresh the page, you will then be able to attach an image to the scheduled tweet.

We are working on a fix.

Notice #10632
Identified

Remote Account Management Issues

We've confirmed there is a problem, we're working to resolve it.

We have identified the issue with RAM and are working to provide a fix.

We are aware that our Remote Account Management (RAM) feature is not honouring the daily follow/unfollow rate limits as configured by the user on some accounts.

This means that RAM is currently processing less follow/unfollow actions than the daily rate limits in the affected accounts.

Our engineers are currently working on a solution and we will keep you updated.

Thank you for your patience.

Notice #10630
Identified

Account Search Issue

We have partially resolved the issue and will continue to make further updates & improvements.

We are aware that our Account Search feature is producing search results that are outdated.

Our team is currently working on a fix to this issue.

We will keep you advised of the progress.

Thank you for your patience.

Notice #10629
Investigating

Session Expiring Issue

Our engineers continue to investigate the root cause of this issue to provide a fix.

Thank you for your patience.

We've received reports from some of our users that they are getting logged out of ManageFlitter after a few minutes of use.

We are investigating this issue and our team will apply a fix when the issue is identified.

We'll keep you updated.

Thanks for your patience.

Previous Incidents

[Resolved] Unfollow Filter issue: impacting Unfollow Page and Power Mode features

This incident lasted 1 day, 2 hours, and 19 minutes.
Sun, 21 Oct 2018
04:03:18 UTC

We are aware that our Unfollow Feature Page is producing search results that are not time stamped correctly.

This issue is also occurring in some unfollow searches via our Power Mode feature.

As a workaround, we suggest ordering the search results by 'Follow Order' that will show people in the order that you follow them.

If search results are hidden, you can deselect 'Exclude people you have followed in the past X days' filter option.

Our engineers are currently working on a solution and we will keep you updated.

Thank you for your patience.

Mon, 22 Oct 2018
06:23:15 UTC

We have restored information relating to the incorrect data.

All accounts should now reflect the correction information.

There may be some remaining minor time stamps issues that will result in some time stamps being incorrect by a day or two.

Thanks for your patience.

[Resolved] Not Following Back Search Results - Data Inconsistentcy Issues

This incident lasted 2 days, 19 hours, and 21 minutes.
Fri, 19 Oct 2018
10:47:27 UTC

We are aware that the results found on the Not Following Back page are currently showing incorrect timestamps.

This means that accounts that were followed months ago, now appear as recently followed.

This issue also influences the Display Options on the Not Following Back page, which translates into the inability to unfollow accounts. As a workaround, please navigate to the Display Options and remove the filter ' Exclude people you have followed in the past x days. '

Our engineers are currently working on a solution and we will keep you updated.

Thank you for your patience.

Sat, 20 Oct 2018
22:46:12 UTC

We have identified that data relating to accounts that our users have "followed" is reflecting the wrong information.

We are restoring a copy of this data from a backup that should resolve the issue after an account sync.

Mon, 22 Oct 2018
06:08:34 UTC

We have restored information relating to the incorrect data.

All accounts should now reflect the correction information.

There may be some remaining minor time stamps issues that will result in some time stamps being incorrect by a day or two.

Thanks for your patience.

[Resolved] Power Mode filter functionality

This incident lasted 4 hours and 18 minutes.
Tue, 16 Oct 2018
23:24:47 UTC

Some of our users are experiencing issues loading some of their filters in the Power Mode feature.

We are investigating this issue and our team will apply a fix when the issue is identified.

We'll keep you updated.

Thanks for your patience.

Wed, 17 Oct 2018
03:43:24 UTC

This issue has now been resolved.

We thank you for your patience.

No further notices from the past 7 days.